Schedulers can spend up to 6 hours a day calling, emailing, and texting in order to staff shifts. This is a slow and redundant process, which leads to missed staffing opportunities.
On average, companies only staff 85% of their shifts.
When the state of a patient changes, nursing supervisors and staffing coordinators have to quickly update their staff. Missed phone calls and cryptic text messages can lead to miscommunications, which causes unnecessary time and travel expenses and creates friction between the back office and the field.
80% of phone calls go to voicemail. 50% of voicemails never get returned.
Unexpected issues or changes in the home can reduce quality of care for patients. Reporting a wound or irregular vital signs, updating a patient's records with a doctor's order, and keeping up with the latest plan of care can take time away from patient care.
Having employees up-to-date on their certifications and compliance keeps operations running smoothly. Helping field employees and clients stay safe in the event of an emergency is a time-sensitive operation. These are necessary interruptions that take significant time away from your office staff. What's unnecessary is making your staff go one-by-one down a call roster (which is often out of date) to perform this job.
Failure to perform these jobs effectively can result in warnings, penalties, and license revocations by the Department of Aging and Disability Services.
Every time a scheduler offers a shift to a field employee, they are supposed to document whether the shift was accepted or declined...but most of the time this doesn't happen. This puts you in a very difficult legal situation if the field employee ever decides to file for unemployment, because in most cases the judge will side with the employee.
3% of all unemployment claims are fraudulent, and without supporting documentation you could be losing 10s or 100s of thousands of dollars each year.