We are always looking for ways to make our software easier to use, but sometimes we might miss the mark. Here are some common issues people run into and how to solve them.
Once your organization has enabled you to be a Notifyd user, you will receive an email from email@example.com titled “Welcome to Notifyd” with your login credentials.
If you are not sure if your organization has enabled you to be a Notifyd user, reach out to your supervisor or contact firstname.lastname@example.org.
First check with your organization to confirm that you have been enabled as a user. If confirmation is successful, check your spam or junk folder. If you are still unable to locate this email, please reach out to email@example.com for assistance.
You may also want to confirm with your company that the email address they have entered is correct.
Your username is the email address you have listed in your organizations EMR. This is the same email address that you received the “Welcome to Notifyd” email. If you do not know what that is, reach out to your organization for assistance.
The first time you login we require that you reset your password. To do this, open the app to the Login screen and click “Need to signup instead?” to put in your email and the one-time password provided in the registration email. Once you submit this form, you will be prompted to enter and confirm a new password of your choice. Click on “Confirm Password” to complete this one-time process.
Once your organization has enabled you as a Notifyd user, you will receive the email shown above from firstname.lastname@example.org titled “Welcome to Notifyd” with your login credentials.
If you get a message stating your email or password is incorrect, double check that you're providing the correct password and try again. Please Note: Passwords are space and case sensitive. If you continue to receive this message, email Notifyd support at email@example.com for assistance.
Its easy to input the incorrect email address. If you get this message upon login, try again. If you continue to receive this message, reach out to Notifyd support at firstname.lastname@example.org.
Yes! However each device is registered through your email address so in order to have more than one account, a different email address will have to be used for each company.
To login, enter the email address associated with your organization and the password you created upon sign up.
Respond to notiﬁcations simply by selecting one of the options presented by your employer. When a selection is made, Notifyd will ask for a conﬁrmation. Once you have conﬁrmed the correct response has been selected, select Conﬁrm to send your response to your employer. If the selection is incorrect, select Cancel to return to the notiﬁcation screen.
To view the saved screen, swipe left or select the “saved” tab on the main notification screen.
To sign out of the app, simply select “Sign Out” in the top right corner of the application.
Follow these steps to reset your password:
Currently there is no option to delete a notification.
If no notifications are being received, make sure you have push notifications enabled and allowed for the Notifyd app.
If no notifications are being received, make sure push notifications are turned on under:
Settings » Apps » Application Manager » Notifyd Device » Notifications » Allow Notifications